Tag Archives: ticket machine

HAPPY NEW YEAR- and greater justice for train travellers?

Its 2015 and at last the national media are catching up with reality and telling the world what we Woodbridge train users have been saying for a while:

You cannot get the cheapest and best fares for a journey from a self-service ticket machine. (Read the Telegraph’s take on it here) .

Am I cynical in thinking this omission isn’t accidental?  I’ve asked Abellio  Greater Anglia several times why they can’t sell the inexpensive and useful Day Ranger ticket from their machines -with no result whatsoever. (Indeed, I asked Andrew Goodrum, Abellio Customer Service Director -in person – about this on two different occasions when I met him, and got two differing answers. Neither one of which was “Yes, of course. We will naturally ensure the people  of Suffolk have access to Abellio’s cheapest and best means of getting around their network from the machines on our stations.”  You can argue that you can buy a ticket on the train if you get on at Woodbridge. Not if you get on at Ipswich. So, if the queues are endless, you lose your chance of the best ticket price. Which is very unfortunate – but not for Abellio.)

Nationally, the movers and shakers are belatedly becoming aware that their chums in the rail companies are fleecing ordinary travellers. Self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly differing fares , adding as much as £100 to some journeys. I could tell you that. (In fact, I  seem to remember making the exact £100 point on Twitter, over the fare to Nottingham from Woodbridge, only last month) Now,  the country’s first rail fare code of conduct has established that from March, all self-service ticket machines will be required to tell customers if there is a potential cheaper fare available and direct them to a ticket office. What a terrible shame that Woodbridge no longer has a ticket office. We had one. It was in the Tourist Information Centre (TIC) controversially closed by Suffolk Coastal District Council two years ago. It is now a flower shop.

Whats been happening – November to December

Restored Sunday bus goes from strength to strength! Having finally got the 65b service back in July, after years when Woodbridge residents were cut off from any Sunday or holiday bus transport whatsoever (including getting to Ipswich hospital for visiting, A&E and minor injuries!) We were told – quite fairly–  ‘use it, or lose it’  Woodbridge residents have risen magnificently to the challenge  – and as a direct result  the 65b will not only be retained at least until March but will also now run 5 times a day in each direction from January, and the service has been extended out to Melton.  Again, we must continue to remember that it’s a case of use it or lose it – so when shopping for Christmas, or in the sales – remember to take the Sunday bus!

Woodbridge Rail StationTicket Machines!  Sadly, the machine continues to be less than wholly fit for purpose. It spends much of its time out of order or malfunctioning, leaving many Woodbridge residents frustrated – either out of pocket, having had to pay twice for a ticket, or facing a penalty fine for a fare they have paid!  I have recently been contacted by a stream of people complaining about this problem , including overseas visitors who found  local travel very difficult and some residents who have told me  that their only option to this is making a 15 mile round trip to use the machines in Ipswich (as the Saxmundham ticket machine is often  also out of action).

Suffok Speed Limit Criteria  For some months now I have been part of the crossparty  policy development panel  working on developing a new  Speed Limit Criteria policy for Suffolk. SCC Cabinet will be seeking to approve this today. If approved, the  new policy aims  to ensure that speed  limits are applied fairly, and transparently across the county while reflecting  local concerns where appropriate  – and enabling local County Councillors to make representations on behalf of the communities they represent.

This would complement the new 20mph policy that  the same panel  (on which I also sat) developed  and which Cabinet approved earlier this year.

Suffok’s Education and Learning Infrastructure Plan  SCC is also developing Suffolks Education and Learning InfrastructurePlan. This is of particular interest to me as I have been arguing that there is insufficent bringing together of strategic issues  locally.  The  coverage of the  future eduction situation in  Woodbridge is not wholly encouraging:


Woodbridge/Melton
Issue: Potential housing of up to 500 houses in the  longer term
Solution: Investigate local primary provision in the area to ensure capacity is available or local schools are able to expland to accommodate growth. Also ensure that local secondary provision, already at capacity, is able to expand as appropriate.”

I have asked for this  information to be expanded on, bearing in mind that Farlingaye, designed for 750  pupils, now accommodates around 2000 and that the the physical impossibility of moving this number around the corridors has caused lessons to be reduced to 3 a day for the last 8 years. I understood that these  developments aren’t seen as enough to fund a further school, but query what further expansion  might be humanly possible in the circumstances!

I also want to understand why the strategic  issues of Farlingaye are siloed within Woodbridge/Melton when it has a catchment area of 400 square miles including, for example Rendlesham (where I see further development is also indicated).

Additionally, strategic development of schools seems to stop at the buildings themselves and does not consider the impact on local roads.

Warwick Avenue:  That  long-awaited resurfacing of Warwick Avenue is delayed again –  until March 2015 – but this time there is an excuse! I have been lobbying for this seriously overdue and much-needed repair work for years, and  am very glad that it  is finally going ahead. The repairs had been planned for the end of 2014, but when cores were taken from the concrete slabs that make up the road, it was discovered that they had metal reinforcement, making hopes of using an in-situ recycling technique impossible.  I am now told that the SCC contractors, KMG, will be bringing in a specialist surfacing  contractor to remove any asphalt on the slabs, repair the slab joints and lay high density asphalt overlay.

Let us hope this will finally and at long last provide the reliable and stable road surface that Warwick Avenue residents deserve – and for which they have been waiting for such an unreasonably long time!”

County Councillor Surgeries  My  monthly walk-in surgeries continue to be very successful and well-attended. In October I discovered 14 people waiting for me when I opened.  The final Surgery of the year will take place on 20December 2014 10-12 in the library as ever.

Dates for the early part of 2015 will be: 17 January, 21 February. 21 March and 18 April.

Finally,

Happy Christmas and all good wishes for a peaceful New Year!

Woodbridge Ticket Machine. Not working. Again

This machine is currently out of service. Abiello Greater Angliaa apologise for any inconvenience this may cause
This machine is currently out of service. Abiello Greater Anglia apologise for any inconvenience this may cause

 

This machine is currently out of service.  Abellio Greater Anglia apologise for any inconvenience this may cause

I’m sure we all remember SCDC’s controversial closure of Woodbridge’s Tourist Information Centre last year. At the time, we Woodbridge residents were all assured that the new ticket machine at the station would be just as effective as the friendly and helpful staff who had been such an integral part of the Tourist Information Centre by Woodbridge  station.

Right.

I have just had to make a 15mile round trip in the  pouring rain to collect tickets from Ipswich because the machine is ‘currently out of service’. This is the second time in 4 days.  Like many of my constituents I have limited transport choices, and am currently suffering from extreme mobility problems.

Some bright spark has just pointed out we could buy tickets on the trains. Why gosh, so we could. Buying my tickets on the train might meaan that travelling to the funeral I am attending next week would cost  a little over £130, instead of the £25 return my prebooked tickets sitting in Woodbridge’s non-working ticket machine might cost, but hey – what is that? a mere bagatelle!

 

Taking the TIC away, and further limiting our choices  by having a non-working  machine has really not benefited all those who most needed it.  Can I give a special thank you to the   SCDC councillors of Woodbridge who made this decision on our behalf. We do remember who they are.

 

Incidentally,  readers, are you as irritated as I am by  the formulaic mantra  whereby a company will ” apologise for any inconvenience this may cause“? What on earth do they mean by  “any inconvenience”?  Are they suggesting that some people will come along to buy a ticket from this non-operational machine and find themselves in any sense convenienced by its lack of action?

Abellio Greater Anglia – if the ticket machine doesn’t work , aren’t you – in your heart of hearts – expecting it  to cause inconvenience to each and every passenger (I unapologetically use the old-fashioned term) who wants to buy a ticket? So, go on -why not apologise unreservedly  to all of us?

Woodbridge Station Ticket machine – update

Good news!

Having  written to, and then blogged about, and then tweeted Greater Anglia about the mystery of the missing machine , the  Greater Anglia Partnerships Manager Geraint Hughes emails  me to tell me

“Just to confirm that the Woodbridge ticket machine is due to be installed  and commissioned within the next 2 weeks.”

Lobbying works .

Addendum:  For those interested, the EADT coverage of the machine’s arrival is here