Tag Archives: rail tickets

HAPPY NEW YEAR- and greater justice for train travellers?

Its 2015 and at last the national media are catching up with reality and telling the world what we Woodbridge train users have been saying for a while:

You cannot get the cheapest and best fares for a journey from a self-service ticket machine. (Read the Telegraph’s take on it here) .

Am I cynical in thinking this omission isn’t accidental?  I’ve asked Abellio  Greater Anglia several times why they can’t sell the inexpensive and useful Day Ranger ticket from their machines -with no result whatsoever. (Indeed, I asked Andrew Goodrum, Abellio Customer Service Director -in person – about this on two different occasions when I met him, and got two differing answers. Neither one of which was “Yes, of course. We will naturally ensure the people  of Suffolk have access to Abellio’s cheapest and best means of getting around their network from the machines on our stations.”  You can argue that you can buy a ticket on the train if you get on at Woodbridge. Not if you get on at Ipswich. So, if the queues are endless, you lose your chance of the best ticket price. Which is very unfortunate – but not for Abellio.)

Nationally, the movers and shakers are belatedly becoming aware that their chums in the rail companies are fleecing ordinary travellers. Self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly differing fares , adding as much as £100 to some journeys. I could tell you that. (In fact, I  seem to remember making the exact £100 point on Twitter, over the fare to Nottingham from Woodbridge, only last month) Now,  the country’s first rail fare code of conduct has established that from March, all self-service ticket machines will be required to tell customers if there is a potential cheaper fare available and direct them to a ticket office. What a terrible shame that Woodbridge no longer has a ticket office. We had one. It was in the Tourist Information Centre (TIC) controversially closed by Suffolk Coastal District Council two years ago. It is now a flower shop.

What’s Happening at SCC : December 2012

Preparing for Winter : Gritbins With the first of the winter cold on the way, I have been using my locality budget to fund 4 further grit bins in areas of Woodbridge that still require them: Millview Close/Naunton Road, Peterhouse Crescent, Nelson Way and Barton Road. If you know of any other areas that still might need covering –and if there is at least one volunteer prepared to grit – I still have locality money for the purpose.

New Greater Anglia hourly service Lowestoft-Ipswich This started on 9 December. I travelled on the opening train of this service along with other County, SCDC and Town and Parish Councillors and took the opportunity to ask Greater Anglia Customer Service Director Andrew Goodrum about proposed ticket machines at Woodbridge station.

You will be pleased to know there is absolutely no need to lobby for these as they have been purchased a while back. (They are not yet installed as they need weatherproofing because they are designed for indoor use.)

However, as a frequent traveller on the Network I alerted Mr Goodrum about the difficulty of purchasing that most invaluable of Greater Eastern discount tickets – a Day Ranger – at the Ipswich ticket machines, and he undertook to make sure that this would be remedied both here and at Ipswich.

Cabinet:   Today, the SCC Cabinet will be discussing a range of matters including –

  • whether to enhance Suffolk’s Concessionary Fares further – as a result of the consultation after the last Lib Dem call in. This long running saganhas now notched up yet another level of intensity after the Equality and Human Rights Commission wrote to CEO Deborah Cadman to complain about SCC’s initial poor level of consultation, and the fact there had been no initial Equal Impact Assessment. It has asked to have written notification of the outcome of today’s meeting
  • Procurement of Highways services – and decide formally whether to award the contract to Balfour Beatty.
  • Suffolk Rail Strategy – creation of a rail prospectus for Suffolk which is aiming for hourly services between Ipswich and Peterborough, and new inter-city rolling stock.

Council Budget – Round 1:   At the end of November, the County Council announced the first version of the 2013 budget. This was discussed and questioned at the recent Scrutiny Committee.

This year will see a further reduction of £24.9m, as part of a two year programme to reduce the budget by just over £50m. As seen last year, many of the services are looking to efficiencies rather than specific service cuts, however the Lib Dems are extremely concerned that these reductions will hide damage to the County’s frontline services. Aongst the most concerning are that there will be a significant reduction in Adult and Community Services of £7m, and another reduction of £2.5m in Children and Young People’s services. There are both areas which have significant pressures, and help to protect the vulnerable in our community. The Lib Dems are very concerned that the continual savings being sought in these areas will impact on those people we need to help.

There is also a significant concern about the number of services that are currently divested, and questions about how these contracts will be monitored, and whether us as Councillors will be able to scrutinise the services that the public are paying for.

I will continue to keep you updated as to the latest news regarding the budget for 2013 as the process continues.

Surgery:   My last surgery of the year will be on December 15th, 10-12 at the Library as ever. If you are lucky, there might even be mince-pies

App-trap – why close the Woodbridge Tourist Information Centre?

What will really, really, really help tourism in Woodbridge? A Tourist Information Centre? Or  a planned app for people with mobile devices that will give them targeted information?

The latter, according to the latest mouthful of lowgrade technological codswallop used by the Suffolk Coastal District Council Cabinet to justify their unjustifiable proposed closure of the Woodbridge Tourist Information Centre, while retaining the ones at Aldeburgh and Felixstowe.

Wait (I hear you say). Aldeburgh has no rail station, a very limited bus service,  a large population of second-home occupancy – oh, and 1 in 5 households in Suffolk don’t have a car… Aha – but Aldeburgh is nearer to Waveney than Woodbridge– and SCDC is in partnership with Waveney. Simples.

The easy way to save money in a hurry is to slash and burn – and now the men with grey suits (and machetes) would like us to think that the number of users of its TICs  is declining. Or anyway TICs are not an essential service and can be cut without too much of a fuss.

To put it another way, they are undertaking a service review which is “focussed on making sure our services are as efficient as possible but also that they are still relevant and needed by our customers. The reality is that the use of our tourist services are changing, with more and more people going online for their information and fewer visiting our offices.” This is according to Cllr Geoff Holdcroft, SCDC Cabinet Member for Leisure and Economic Development, who has conveniently forgotten the 8 million people in the UK who have never ever used the internet.  And the number of people who come to Woodbridge by train and who couldn’t take that train to Aldeburgh.

Talking trains, apparently Woodbridge TIC has particular difficulties in not being done away with, just because of  the time it spends selling rail tickets and providing transport information.  That’s good – it generates income?  Far from it  according to Cllr Holdcroft. He told a packed Woodbridge Town Council meeting last night that every ticket sold by the TIC in Woodbridge costs the council taxpayer £1.  (Personally I would like to see the facts behind and details on this one – given the price of rail tickets these days, the continuing local need and the heavy competition and discounting between the companies ‘selling on’ it would seem an impossible feat without a high level of council incompetence in negotiation or some very sharp means of public accounting.)

Putting that aside we are then presented with another facer. The Council’s other two TICs at Aldeburgh and Felixstowe will continue to provide a full range of services including ticketing and booking facilities, and will offer us  a telephone support and a postal service.  So tickets won’t lose money in Aldeburgh then?

Luckily not all is lost for Woodbridge  “Our commitment to encouraging tourism remains as strong as possible and our modernised service would see us still providing information from a new service based at Woodbridge library, backed up with internet-based information” . This  glib optimism  is not gaining the csupport of those who run b&bs in Woodbridge, or those who rely on the rail ticketing services for travel and for information to get about along the East Suffolk Line and beyond, or those retailers, restaurateurs, publicans and hoteliers who rely on tourists for trade or those who run tourist sites: the huge number of people who use or rely on the Woodbridge Tourist Information centre every day and who would find it hard to do so if it were replaced by a telephone or a postal service from Aldeburgh.  The local economy, in other words.

It also leaves us with a couple of  problems.

For a start,  this proposal concerning the library is a bit like telling your children that you’re not buying them  food because it’s too expensive, but they can go next door for dinner. Has anyone in SCDC actually asked the library about this plan, or have they just assumed they are willing to provide space and staff time? The library has never been owned by SCDC.  And from the 1 August it isn’t even controlled by Suffolk County Council. It is controlled by an IPS. Might the library have its own views on becoming SCDC’s cheap tourist information centre and ticket provider because SCDC is too cheeseparing to run its own? (Especially now the library knows that the ticket sales will cost them £1 a ticket). What’s in it for the library?

Secondly, the TIC looks very nice in its ornate iron-frilled white building. As gateway to Woodbridge its  presence might well be adding to the good impression of our town given to visitors as they arrive by car, bus or rail. And its certainly much easier  for new arrivals to find than the library.

Tourism remains a key part of our local economy and we are confident that potential visitors to our district will continue to get the information they need to help them choose to come here and enjoy all our district has to offer. We will continue to offer fresh innovations to attract tourists such as our joint working with Waveney’s tourism service and with local tourism businesses and partnerships to offer a better service, our Suffolk Coast website and a planned app for people with mobile devices that will give them targeted information” says Cllr Holdcroft.

So that’s all right then.

But  I’d like to know who  are the confident we? We in Woodbridge are not confident!

If you wish to contact SCDC to give your views before their Cabinet makes its final decision on November 6th, contact the portfolio-holder via this link