Tag Archives: outsourcing

What’s been happening May-June 2014

FIrebreakers1 (1024x692)Proposed Woodbridge Fire and Police station merger  Woodbridge residents were invited to a drop in session on Thursday to view proposals to extend and merge the existing fire station with the police station. Plans and information were unveiled at the event and representatives from both services –  together with myself – were on hand to discuss the proposals.

Suffolk already has four shared stations at Ixworth, Elmswell, Debenham and Framlingham. The aim of the Woodbridge plans is for the services  to become even more cost effective, allowing the services to work much more closely together .The funding for the Woodbridge project will be shared between the two services and it is hoped that the government will provide grant funding for the building works

Although there were concerns – mainly about parking and increased transport – response to the consultation was broadly favourable.

The design includes:

  • An extension to the front of the fire station, which would provide new office accommodation for Suffolk Constabulary.
  • Provision for five new car parking spaces for police use and cycle parking to the rear of the site.
  • A new garage to the rear of the station to accommodate an emergency vehicle, and
  • Much improved facilities for staff and the community and better access for the public

If approved, the work would commence in summer 2014 and will be completed for March 2015. There would be no disruption to fire and police services during the building works

People can continue to provide feedback via email: Fire.BusinessSupport@suffolk.gov.uk, quoting ‘Woodbridge Consultation’.

End of CSD – Customer Service Direct  On 1 June SCC moved CSD – Customer Service Direct – back in-house.  CSD,  in which BT had a majority stake alongside the county and Mid Suffolk councils, handled SCC’s  financial administration, IT, and personnel functions. The councils’ call centres were also operated by CSD

The cost of the contract was initially £301 million, but this increased to £427 million over 10 years as more functions were added to the service.

A hard lesson has been learned here. Proof, if proof was needed, that outsourcing services doesn’t always make savings and is not always best.

The PCC – and Thoroughfare Parking  At the Suffolk County Council AGM in May, the Police and Crime Commissioner  Tim Passmore presented details of his year, saying “ My role is to ensure the policing needs of our communities are met as effectively as possible, bringing communities closer to the police and building confidence in the system. My job is to listen and respond to the needs of the people of Suffolk; bringing more of a public voice to policing.  If you have an issue that you would like to raise, please contact me via the website, www.suffolk-pcc.gov.uk or call 01473 782777 .”

I took him at his word, and, meeting him shortly afterwards I raised the issue of police enforcement of parking in the Woodbridge Thoroughfare. He promised to look into this urgently.

Suffolk Reading Scheme This year’s reading scheme will be on the theme of the Mysterious Maze. As ever, the Woodbridge Library is on the lookout for volunteers to help local children read their books over the summer holidays.

Suffolk Records Office consultation  Suffolk County Council received over 500 responses to a recent consultation to improve Suffolk Records Office opening hours.

The consultation was on proposals to reducing weekday opening hours, improving the service on a Saturday and developing a key online presence.66% of respondents felt the proposals would bring a positive improvement to the service.

There was a majority of support for closing the office one day a week to allow improvements to the online accessibility of information and digitised materials. Respondents also showed great support for an improved Saturday service and later opening times, although some felt not opening until 10am was too late. In consequence SCC will bev blooking to open each  record office branch for 35 hours a week: 9.30am – 4.30pm, Monday, Tuesday, Thursday, Friday and Saturday.

Let’s Look Out for Each Other Cycle-Drive campaign   SCC has launched Let’s Look Out for Each Other  – an educational campaign that encourages both cyclists and drivers to share Suffolk’s roads. Each week approximately four cyclists are injured in Suffolk with almost three cyclists killed or seriously injured every month.

4% of adults in Suffolk cycle at least five times a week – as opposed to the national average of 3%; and 20% of adults in Suffolk cycle at least once a month -5% above the national average of 15%

Driver error has been attributed to 68% of all collisions in Suffolk.  In 77% of cyclist casualties at or at or near a junction, the cyclist have not been culpable; however, in 2 of the 3 recently recorded fatalities the cyclist was at fault.

Roadsafe top tips for drivers and cyclists when using the road are:

Cycling:

  1. Ride positively, decisively and well clear of the kerb – look and signal to show drivers what you plan to do and make eye contact where possible so you know drivers have seen you
  2. Avoid riding up the inside of large vehicles, like lorries or buses, where you might not be seen
  3. Always use lights after dark or when visibility is poor
  4. Wearing light coloured or reflective clothing during the day and reflective clothing and/or accessories in the dark increases your visibility

Driving:

  1. Look out for cyclists, especially when turning – make eye contact if possible so they know you’ve seen them
  2. Use your indicators – signal your intentions so that cyclists can react
  3. Give cyclists space – If there isn’t sufficient space to pass, hold back. Remember that cyclists may need to manoeuvre suddenly if the road is poor, it’s windy or if a car door is opened
  4. Always check for cyclists when you open your car door
  5. Avoid driving over advanced stop lines – these allow cyclists to get to the front and increase their visibility

Further information can be found  at http://www.suffolkroadsafe.net/cyclists/ or http://www.suffolkroadsafe.net/drivers/

County Councillor’s Surgery  My surgery dates for the next few months are:  Saturday 21 June, and Saturday 19 July. There will be no surgery in August. Surgeries are at Woodbridge Library 10-12 as ever. All welcome

 

Whats new at SCC – September 2012

This month a lot of my news seems to be about transport or highways

 Woodbridge Buses – marginal improvements: I’m happy to report that after all my lobbying over the last years, the situation for bus-users in Woodbridge has seen a marginal improvement. I’m telling you about them and reiterating my mantra use them or lose them.

Back in August we actually  saw the unheralded addition of one later Monday-Saturday Ipswich/Woodbridge bus service in each direction:  the new 64a – an evening service that passes the Ipswich Hospital. Woodbridge residents haven’t had this luxury since the evening 64 buses were renamed 62a and b and diverted. Unfortunately the new later bus for people in Woodbridge – the 64a – only extends travel times to mid- evening,  Even more unfortunately the direction of the 64a is not ideal for Woodbridge users, because it goes to and from Woodbridge instead of the other way round. This means that the last 64a bus from the Ipswich hospital to Woodbridge is at 19.17, yet the last bus from Woodbridge to the hospital andIpswich is at 19.58).  As usual we inWoodbridge are easier to reach than to leave. And of course the 64a does nothing whatsoever to solve the problem of Sunday and bank holiday travel.

Similarly, I am pleased to notice that after the representations of Suffolk young people – and most particularly those of Woodbridge- the 165 bus is now offering a young person’s fare 16-19 (no proof of ID needed), pegged at between the child and adult fare. Sadly, First buses still don’t  offer a young persons fare for south east Suffolk students –although they’re happy to do so for Lowestoft ,Yarmouth and Norwich young people. Why should we suffer this discrimination? Time to lobby!

 Scrutiny of CC’s decision regarding SCC’s Elderly and Disability Passes : After Cabinet reconsidered the English National Concessionary Travel Scheme and rejected the plea for change in July,  I and my colleagues ‘called in’ their decision on the following grounds:

a) proportionality (The action taken to control expenditure exceeded that required to achieve a balanced budget.)

b) due consultation and the taking of professional advice from officers; (In reconsidering the English National Concessionary Travel Scheme, the County Council did not consult the relevant groups who are affected.  The one submission from the Suffolk Consortium of User Led Organisations & Individual Disabled People was received because they had asked to contribute. Other groups were not given an opportunity to do so.)

c) consideration for human rights (The changes implemented to the travel scheme impacted negativelyon disabled pass holders, and therefore maintaining this decision continues that impact.  Also there was no full Equality Impact Assessment when the original decision was made by the Cabinet)

d) openness; (There was a lack of consultation with relevant user groups including disabled people.)

g) There was insufficient data on costs of scheme enhancements, particularly with regard to other neighbouring authorities who have more than a year’s experience of the costs of operating the enhancements.

Cabinet’s cheeseparing and undemocratic  decision will therefore be discussed at Scrutiny on 27th September.

Five bidders for SCC Highways  Responsibility for gritting, maintenance and repairing potholes on Suffolk roads is scheduled for outsourcing by the Tory administration.  We have now been given the shortlist, to be decided by Cabinet on 11th December.

These are: Amey, Balfour Beatty Workplace, Carillion/Mott Macdonald, EnterpriseMouchel and MGWSP (May Gurney/WSP)

The rationale for this outsourcing is cost-cutting. My party is concerned however that the same ineffective scrutiny and poor contract management that has dogged Suffolk’s CSD will turn this project into another CSD, and result in the the people of this County paying significantly more for poorer roads.

Tour of Britain through Woodbridge This went very pleasantly and uneventfully on a beautiful clear day. I had a last-minute discussion with the road engineers last week  – as a result of which the potholes in the Market Square(and most especially the deep one by the Kings Head) were fixed, and no catastrophic crash occurred in Woodbridge. I wish to thank the East Area Highways Team for this prompt response.

Looking at the larger picture, I hope that the route of the peleton along Sandy Lane will support the need for calming this rat run which so many residents in both Woodbridge and Martlesham  have been arguing for  and for which I have offered the money from my QoL budget.

Autism Survey There seem to be an increasing number of people diagnosed with autism these days and so  Suffolk County Council is launching a survey in an endeavour to help both people with autism, and their family and carers.

There are two surveys available – one for people living with an autistic spectrum condition  and another for their carer or family member. 

It would be useful of you could publicise this

County councillor’s surgery: this takes place on 15 September this month. Everyone welcome!

Social care: Suffolk Tories ‘riding roughshod over democracy’

Suffolk County Council Liberal Democrats are accusing the Conservative administration of once again running a ‘sham consultation’ – this time on the future of council-run care homes in the county. Its sham because the Tories have already made a unilateral decision either to close or to sell them all off.

On Thursday last  (13/01) representatives of Suffolks boroughs and district councils were invited to “Have Your Say on the Future of Suffolk County Council’s residential care homes” by Suffolk County Council’s Adult and Community Services portfolio-holder Colin Noble. The meeting took place at SCC’s Ipswich headquarters.

It became apparent at the start of the meeting that the decision had already been made, even though the issue was still officially out to consultation. The public had been asked to only comment on and prefer one of three preselected options for the future of the county’s care for the elderly:

  1. Gradually close the homes and use only independent care homes
  2. Sell all the homes as ‘going concerns’
  3. Close six homes and transfer the remaining homes to the independent sector.

There was no option to keep any of the homes within council control. There was also no option for individual management buy-outs.

Cllr Noble’s opening salvo was:    “We have made a decision at cabinet level that we will no longer pay for care homes. So if you have come here wanting us to continue running care homes, you’re wasting your time. The decision has already been made.”

This statement came as a surprise to elected members who were attending the meeting , including me.   

Cllr Noble seemed to be confusing a cabinet decision to ‘consult’ on options for divestment with a final decision taken by all councillors at a formal council meeting. Now,  Suffolk County Council consists of 75 members from a range of parties. The Cabinet consists of ten members of a single party: the Conservatives.

They are riding roughshod over democracy.

Whose council is this anyway? The Council’s care budget, and the care homes themselves are not in Cllr Noble’s gift  – nor in  that of any other official, elected or otherwise. The budget and the care homes belong to the people of Suffolk. The Council holds them in trust and should administer them wisely on our behalf.

My colleague,  Inga Lockington, Lib Dem Spokesperson for Older People, points out that:

“All councillors must  have a chance to vote on this important issue on behalf of their constituents.

Cllr Noble is pursuing a policy which will lead to many frail older people being evicted from their homes. When care homes close, the health of frail elderly people can be seriously affected and it can even hasten their deaths. Cllr Noble needs to acknowledge this when pursuing such a policy, in the face of so much concern within our community.

I am also concerned that taking nearly 200 care places out of the County’s care provision, in the face of the increasing incidence of dementia, will  create a waiting list and a “Market” which will result in the most needy finding themselves at the end of a lengthening queue.”

Many local residents in Suffolk continue to be alarmed at the SCC administration’s proposals to ‘divest’ themselves of their care homes – particularly in the fact that the decision came before the busniess case.    In fact we’re STILL WAITING for ANY business case. .

Bryan Hall, who is the district councillor for Wickham Market (where a specialist care-home for dementia patients is threatened with closure and sell-off for development) says:

“I am very concerned that Suffolk County Council have decided, without public mandate, to stop being social care providers. In particular, residential homes such as Wickham Market’s Lehmann House, which has a large number of residents suffering from dementia is, in my view – and that of my constituents –  irreplaceable. For a start, it is in the heart of our town – which is where we want our old people to stay. There may possibly be private homes somewhere in Suffolk able to provide a similar service, but there is no guarantee they are anywhere near the Wickham Market area. It is not right that old people who have served their community all their lives, should be excluded like this in their last years.”