Category Archives: Your councillor

Disabled and Elderly Bus Passes – the issue that won’t go away

Once again Suffolk County Council’s Cabinet has been forced to re-examine at their decision to provide only the statutory minimum  of free travel  for the elderly and disabled (09.30-23.00 weekdays, all day weekends and bank holidays), after  I ‘called in’ their decision to Scrutiny on behalf of  Suffolk’s Liberal Democrat Group last Thursday.
An element of deja vu here – I  originally raised the issue back in July 2011, when I persuaded the entire Council to put aside party political differences and ask  Cabinet to reconsider, and provide 24/7 travel for those eligible due to disability and allow those elderly pass holders to travel from 09.00. It took Cabinet an entire year to get around to looking at this decision  – only then to justify their combination of delay and cheeseparing public transport funding by saying  (on the one hand) that the delay was because they needed to wait and look at the decision after a year to see how it was working – and (on the other hand) t0 justify the fact that SCC came in nearly a million pounds under an £8.6 m budget because a year wasn’t long enough to see how it was working.
Toto, we’ve left Kansas for Topsy Turveyland!

I (as proposer) and Cllr David Wood (as seconder) presented the case that Cabinet’s decision had failed to take account of a number of extraordinarily important principles, most particularly  a lack of consultation of those affected, the negative impact the decision had on many peoples’ lives, the openness of the decision-making, and the insufficient evidence provided to justify the decision.

The impact that Cabinet’s decision has had on the lives of many (generally disabled) groups  could be seen by the number of public speakers (especially those from a range of disability groups) at the meeting and the written submissions (from other groups) that arrived on my inbox the week before the meeting,  which highlighted Suffolk’s lack of consultation.  Cabinet looked only at one submission about impact when they made their decision – and that was because that user group  had heard about the meeting and asked specifically to contribute.

(In passing, I need to point out that Cllr MaGregor, the Cabinet member for Transport repeatedly said he had consulted with Colin Noble, the Cabinet member for Adult Services who assured him that these cuts had no impact. I suggest both of my colleagues might like to look again at the lengthy submission the Suffolk Consortium of UserLed Organisations and Individual Disabled People made  to Cabinet, as well as considering  Appendix 2 below – possibly in terms of Psalm 58: 4-5 )

The Committee voted by seven votes to three to send this decision back to the Cabinet to be re-considered.

Watch this space


Appendix 1: My argument in full

We called in this Cabinet decision in because we think it’s a mistaken decision, one based on insufficient evidence, and most profoundly, a wrong decision.

We called it in on the grounds of proportionality:  the action is not proportionate to the outcome. Suffolk needs to save money – but not the amount of money that this action saved. Last year allocation for Concessionary fares was £8.6 m, we spent £7.8m  The additional cost of these enhancements in the council’s worst proposed case, would still leave us comfortably in the black.

We called it in on the grounds of due consultation. In reconsidering the scheme the Council didn’t consult the groups affected. There was a submission from the Consortium of UserLed Organisations, only because they specifically asked to contribute. No other groups were given the chance to comment on the impact, although the impact has been on many different groups.

We called it in on the grounds of respect for human rights. Original changes to the scheme did impact negatively on elderly and disabled people in terms of travel, ability to work, association with others, and access to health and education. Maintaining this decision continues that impact.

We called it in on grounds of a presumption in favour of openness. The lack of consultation with relevant user groups was not only because the Council had elected not to consult them, it was also because it elected not to alert them to the need for consultation.

Finally, we called it in because the decision was made with insufficient evidence as to the costs of scheme enhancements – particularly with regard to other authorities with more than a year’s experience of running these. This additional information could – and should  – have informed Cabinet’s decision

What does the council say in response?

As regards proportionality? it says the issue ‘should be seen in the context of the inherent uncertainty in predicting outturn costs based on only one year of operation.’

Yet uncertainty is a two-way ticket. Surely ‘Inherent uncertainty  should recognise the cost of these enhancements might be balanced by consequent benefits. And in the very worst case scenario – proposed  without supporting evidence – which said that elderly people will convert their passes  to disabled passes en masse –all proposed enhancements could be added and still be £100,000 within budget.

As to both due consultation and a presumption in favour of openness, the council admits that a significant number of people would benefit by enhancements to current  entitlement, but says that ‘expenditure on public transport’ is seen as ‘one of the higher priorities to reduce budgets’ and so ‘further consultation on the specific issue would not have materially helped cabinet in balancing the issues’. We are told here that this decision has been made on the basis that the very notion of enhancements  – even if they come within budget – will not be considered because without them, Suffolk can bank still more money.

This says nothing for the issue of consultation. Worse, what does it say for a presumption of openness?

As to respect for human rights, we are told that the initial decision was covered by a equality impact screening concluding that an EIA was not required. Yet this screening wasn’t specific to concessionary pass enhancements, but for the Councils annual budget –  how could the interests of concessionary pass holders be fairly considered here? A further EIA screening for Cabinet’s July decision considered the needs of Blind and Partially Sighted people only.

The report also says that overcrowding on buses is limited by a legal limit on seated/standing persons. It is. But this legal limit is based on the needs of an average cross-section of the population  –  on the first bus after 9.30 this is no longer the case. Buses can only provide for a certain number of wheelchairs. People with mobility problems may find it hard to stand.

The council’s suggestion that breaching a 9.30 threshold will cause problems for those in work and education (though why these people should not also be disabled or elderly, I do not know) remains incomprehensible. Both workers and students need to be at their desks by 9.00.

Finally, we have the issue of cost. The council says the company that estimated the costs they are not relying on is a more reliable source than direct evidence from the counties operating enhanced schemes. This argument seems  – frankly –ludicrous.

For these reasons I am calling on Scrutiny to reassess Cabinet’s decision.

Appendix 2 : Some of the written submissions of impact I received in the week leading up to the scrutiny

1)   I would particularly like to bring to your attention children with bus passes.  I have a relative with special needs who has a bus pass but is unable to use it to get to his special school.  He is unable to walk the distance to school so goes with his mum on the bus every day, she has to pay for him on the journey to school, although she is able to use the pass for the journey home in the afternoon.

Also, disabled people who are able to work are often on low salaries and really should be able to use their pass to get to work.

I myself have an elderly persons bus pass and am quite happy with the present arrangements and If I need to use the pass before 9.30am don’t mind paying.  Perhaps if the council won’t agree to this they could consider anyone with a pass travelling for half price before 9.30am. But I really feel the disabled should be able to use their passes at any time.


2)  …I struggle with this argument [that there is no evidence that the restrictions on concessionary fares has had any impact on people with disabilities] and ask whether employees of the council who are disabled are now in a position where the employer supports them starting later with no effect on their wages or salary? Certainly with the drive nationally for more disabled people to get into work and the reductions in disability benefits, public transport plays a very significant role.

I consider myself to be lucky enough to still drive to work. As a person with secondary progressive MS diagnosed more that 20 years ago, myself and fellow MS workers make up only 4% of the MS community who work. Many more want to but cannot drive, live in the non suburban areas ofSuffolkand would rely on assisted public transport if it was available, but it appears ‘there is no evidence that it is needed’. I say come and listen to organisations such as the MS Society inSuffolk. There are more than 1000 of us inSuffolkalone. Members in my area of responsibility –East Anglia  (Norfolk,Suffolk, Cambridgeshire andPeterborough) are very clear as to the barriers to their participation as employees, volunteers or people who participate in the community, it is access to transport and access to transport that recognises their contribution to society is not between the hours of 9.30am and usually 3pm.

Please please continue to support the needs of disabled people inSuffolk. They want to work and they want to volunteer, the bus pass pre 9.30 am makes a huge difference.      East AngliaRepresentative –EnglandNational Council MS SocietyUK


3) I’m partially sighted so receive a life to the bus stop and then catch the 07:00 bus intoI pswich. Like many disabled people I have no choice but to catch the bus when it is quieter and less crowded; come 09:30 the buses are overcrowded and whilst it is extremely difficult for me, it would be impossible for anyone in a wheelchair to find sufficient space.

I also work with autistic people desperately seeking employment, their condition means they are simply unable to travel later in the day when there’s so much more noise and environmental challenges. I have a survey live at the moment collecting information withinSuffolkfrom people with autism and their cares, travel is second only to education in things they worry most about.

Therefore disabled people, the most vulnerable in society, have little choice but to pay the full bus fare. We don’t really have a voice anymore, are vilified as “scroungers” and are a soft target for cuts. As you’ll be aware many disabled people are on low incomes and the least able to afford what can be quite an expense. I also wonder what that says about us as a society inSuffolk?


4)  I have a disabled bus pass and work for Babergh District Council but I am unable to use it to get to work as buses will not accept it until after 9.30 am. This rule is penalising the disabled. Everyone who has a bus pass is not elderly and the current rules make it difficult for those who can work doing so.


5) Re-examination of the cabinet decision: 

(b) due consultation and the taking of professional advice from officers: Within our own current consultation with people with autism and their carers, over 30% have identified issues with public transport causing significant difficulties (30 out of 100 responses received so far). There are approximately 6000 people inSuffolksuffering from autism and significantly greater numbers of carers. Issues cover anything from inability to travel before 09:30 because of cost to frequency of buses. SCC publicly proclaims it puts service users at the heart of all decisions (“Big Society”) and hence are key stakeholders in all services that affect individual lives i.e. personalisation.

Therefore why weren’t Suffolk family Carers, Suffolk Autism, Papworth Trust, the Shaw Trust, allSuffolkcommunity and voluntary groups consulted? It is standard practice within SCC to engage all stakeholders before reshaping services i.e. co-production. Why wasn’t this done?

(c) respect for human rights (have these been considered?); There is evidenced negative impact on people with autism in unpaid volunteering roles or those on very low wages who suffer significant financial harm – because of their condition, they have to travel when buses are not crowded and hence now have to pay. Their work patterns (and regimental nature of their condition) prohibit waiting until 09:30 for “free transport” as does the overcrowding. How canSuffolkcounty council initiate and encourage employers to recruit more disabled people when the council is penalising service users themselves?

SCC contributes significant funding to employment providers to identify employment opportunities for disabled people. For disabled groups they frequently have to undertake unpaid work “tasters” – again service users are penalised and it results in less effective SCC spend.

There are also significant risks to those partially sighted and blind when travelling on overcrowded buses after 09:30: trying to negotiate round other passengers is horrendous.

It can be argued the fact that disabled people and their representative organisations (and family carers) are denied any opportunity to express views amounts to direct discrimination under the Equalities Act 2010 given they are unfairly denied equal access to services on the grounds of disability i.e. people partially sighted/blind, those with autism, those confined to a wheelchair, requiring carers or with learning difficulties or mental health issues simply cannot travel (especially in rural areas) when travelling during busy times (as evidenced via public consultation via the autism surveys and shortly to be repeated for LD).

It will directly impact on the human rights of a person with autism, learning difficulties and suffering from mental health issues (complete lack of confidence, speech difficulties etc.) that they often have to suffer extreme embarrassment and ridicule at busy times simply because they cannot afford to travel when environmental factors are reduced (i.e. quieter before 09:30); there is countless evidence to support the extreme ordeal that these groups of vulnerable people have to suffer (I personally fallen on the Beeston’s 91 service because I couldn’t negotiate my way to a free seat – witnessed by the driver and many other passengers). Are we satisfied as a statutory body to increase public humiliation?

(d) a presumption in favour of openness;  SCC directorates have built robust and trusted community networks and consult extensively on all proposals and any changes to service delivery. It would be an extremely easy process to replicate this for disabled people being denied free travel before 09:30. Why was there no consultation? People with autism have voted for the opportunity to comment further on public transport and the issue of concessionary bus fares will not do away.

Whats new at SCC – September 2012

This month a lot of my news seems to be about transport or highways

 Woodbridge Buses – marginal improvements: I’m happy to report that after all my lobbying over the last years, the situation for bus-users in Woodbridge has seen a marginal improvement. I’m telling you about them and reiterating my mantra use them or lose them.

Back in August we actually  saw the unheralded addition of one later Monday-Saturday Ipswich/Woodbridge bus service in each direction:  the new 64a – an evening service that passes the Ipswich Hospital. Woodbridge residents haven’t had this luxury since the evening 64 buses were renamed 62a and b and diverted. Unfortunately the new later bus for people in Woodbridge – the 64a – only extends travel times to mid- evening,  Even more unfortunately the direction of the 64a is not ideal for Woodbridge users, because it goes to and from Woodbridge instead of the other way round. This means that the last 64a bus from the Ipswich hospital to Woodbridge is at 19.17, yet the last bus from Woodbridge to the hospital andIpswich is at 19.58).  As usual we inWoodbridge are easier to reach than to leave. And of course the 64a does nothing whatsoever to solve the problem of Sunday and bank holiday travel.

Similarly, I am pleased to notice that after the representations of Suffolk young people – and most particularly those of Woodbridge- the 165 bus is now offering a young person’s fare 16-19 (no proof of ID needed), pegged at between the child and adult fare. Sadly, First buses still don’t  offer a young persons fare for south east Suffolk students –although they’re happy to do so for Lowestoft ,Yarmouth and Norwich young people. Why should we suffer this discrimination? Time to lobby!

 Scrutiny of CC’s decision regarding SCC’s Elderly and Disability Passes : After Cabinet reconsidered the English National Concessionary Travel Scheme and rejected the plea for change in July,  I and my colleagues ‘called in’ their decision on the following grounds:

a) proportionality (The action taken to control expenditure exceeded that required to achieve a balanced budget.)

b) due consultation and the taking of professional advice from officers; (In reconsidering the English National Concessionary Travel Scheme, the County Council did not consult the relevant groups who are affected.  The one submission from the Suffolk Consortium of User Led Organisations & Individual Disabled People was received because they had asked to contribute. Other groups were not given an opportunity to do so.)

c) consideration for human rights (The changes implemented to the travel scheme impacted negativelyon disabled pass holders, and therefore maintaining this decision continues that impact.  Also there was no full Equality Impact Assessment when the original decision was made by the Cabinet)

d) openness; (There was a lack of consultation with relevant user groups including disabled people.)

g) There was insufficient data on costs of scheme enhancements, particularly with regard to other neighbouring authorities who have more than a year’s experience of the costs of operating the enhancements.

Cabinet’s cheeseparing and undemocratic  decision will therefore be discussed at Scrutiny on 27th September.

Five bidders for SCC Highways  Responsibility for gritting, maintenance and repairing potholes on Suffolk roads is scheduled for outsourcing by the Tory administration.  We have now been given the shortlist, to be decided by Cabinet on 11th December.

These are: Amey, Balfour Beatty Workplace, Carillion/Mott Macdonald, EnterpriseMouchel and MGWSP (May Gurney/WSP)

The rationale for this outsourcing is cost-cutting. My party is concerned however that the same ineffective scrutiny and poor contract management that has dogged Suffolk’s CSD will turn this project into another CSD, and result in the the people of this County paying significantly more for poorer roads.

Tour of Britain through Woodbridge This went very pleasantly and uneventfully on a beautiful clear day. I had a last-minute discussion with the road engineers last week  – as a result of which the potholes in the Market Square(and most especially the deep one by the Kings Head) were fixed, and no catastrophic crash occurred in Woodbridge. I wish to thank the East Area Highways Team for this prompt response.

Looking at the larger picture, I hope that the route of the peleton along Sandy Lane will support the need for calming this rat run which so many residents in both Woodbridge and Martlesham  have been arguing for  and for which I have offered the money from my QoL budget.

Autism Survey There seem to be an increasing number of people diagnosed with autism these days and so  Suffolk County Council is launching a survey in an endeavour to help both people with autism, and their family and carers.

There are two surveys available – one for people living with an autistic spectrum condition  and another for their carer or family member. 

It would be useful of you could publicise this

County councillor’s surgery: this takes place on 15 September this month. Everyone welcome!

No room for the next generation?

Recently I’ve been worried about  the Woodbridge Youth Centre  and all those who use it. And now I’m  sharing both information and my own concerns about this situation.

The Centre houses a number of spectacularly useful and important groups for young people, including Just 42 – the only open access youth group in 400 square miles of Suffolk Coastal;  provides  rehearsal room for the Company of 4,  offers meeting places for various groups;  and is the only place between Leiston and Felixstowe which can provide meeting space for children and young people in a safe, non-school setting. Already, the centre is used for  something like 170 different meetings a month of one sort and another.

However,  if you look at it cynically,  the Woodbridge Youth Centre’s  Kingston Field site is also one of the last pieces of prime development land in Woodbridge. My concerns were aroused when I was told that a three-year lease promised a year ago to one of the groups that used it had failed to materialise. I then discovered that decisions about the future of the WYC appeared to be occurring without any traceable reference to any elected member at County, District or Town level.

It was as if some of the council officers involved were acting as entrepreneurs rather than caretakers. And suspiciously as if they  had forgotten that they did not own the land, and were supposed to be administering the site on behalf of the people of Woodbridge. Having first raised the matter with the County Council  in May, I eventually got an email telling me that indeed, the group in question

 were offered a three year lease. However, it became apparent that there was a need to look at the bigger long-term future of the building and occupants following the start of the Our Place discussions… The intention is to continue to renew the annual licence, while the options are considered.

I didn’t think that this covered the issue completely, not least because I discovered that there seems to have been an unilateral decison made as to the  best usage of the site : the development of yet more sheltered housing for old people. ( As if there isn’t really quite a lot of this in Woodbridge already!). And because, after a whole year  this other (again unilateral) decision to downgrade a 3 year lease to an annual licence  had not been mentioned to anyone until I  started making a fuss. And because I have been representing Woodbridge since before the inception of the ‘Our Place’ scheme and I had never been party to any discussions on the subject!

I am therefore raising  the following wider concerns on behalf of the councillors and residents of Woodbridge:

a)  “it became apparent that there was a need to look at the bigger long-term future of the building and occupants”  As this sentence is in the passive  – a timehonoured way for bureaucrats to avoid telling anyone who said what, when and why to whom –  I have asked who it was to whom “it become apparent’?   I know, it was  not to me, nor to the building’s occupants, nor to the Town Council, nor to the residents of Woodbridge.

So far I have had no answer.

b) “There appears to be a lack of space in Woodbridge generally.” I have asked for this remark  to be disambiguated, so that everyone can be clear whose lack of space is being referred to.  Past conversations and emails suggest that it doesn’t refer to the young people of Woodbridge –  the group who really do lack space in Woodbridge. Rather it  refers to the amount of  sheltered, and care provision in Woodbridge. If this is the case, it is  not true.  There are already 660+ units offering such to the elderly people in Woodbridge – and that excludes those who prefer to live in  standard housing!
Just to remind you, there are 7500 people in Woodbridge, and because of the amount of sheltered housing  already,  3000 of these are in the ‘grandparent’ age group.  Many of these  have contacted me with concerns about the extreme lack of facilities there are for young people – particularly those people who grew up here and raised their own children in past decades!

c)  The email mentioned “the start of the Our Place discussions” ( which supposedly consist of ‘officers working alongside elected members to develop local service solutions‘.) Yet any discussions as to the “bigger long-term future‘  clearly took place without the presence or knowledge of me, and as far as I know, of any other elected member. The start of these particular Our Place discussuons must have occurred quite a long time ago, bearing in mind the lease has been witheld without any reason for a full year

In conclusion  – and because localism is about joint decision-making from the start – I have asked SCC  to approach no organisation with any proposition whatsoever  without having discussed in advance the various available options  for the site  with all the stakeholders.  That is – at the very least – myself (as County Councillor), the members of Woodbridge Town Council, the current occupants, and representatives of other youth stakeholders within Woodbridge.

I have shared my concerns with the town council, and they are very supportive, and I’ve convened a meeting of all the youth groups  this Friday.

We all need to make sure that our town’s youngest generation  does n’t get marginalised and forgotten. After all, they will be supporting us one day!