Category Archives: Woodbridge Tourist Information Centre

What’s Been Happening: June – July 2015

Hot topics this month  are:  post-16 transport, a subscription scheme to replace free garden waste disposal, further cuts to the Fire service budget,  the new SCC Leader’s ‘Listening Days’  – and the fact that we underspend on our concessionary fares budget and have done so year after year , indeed apparently ever since we took over administration of the scheme from the district councils – despite the fact that successive SCC Cabinet members have told us that disabled people can’t possibly take the bus earlier ‘because it’s too expensive.’

Seems to me that that ‘too expensive’  is the kneejerk mantra of our administration –  without any investigation of whether this is the case or not (except when it comes to  certain things like Suffolk Circle..) What’s that quote about knowing the price of everything and the value of nothing? This lot don’t even know the price!

Post-16 Education transport  Farlingaye High School has contacted me with concerns raised by individual parents concerning SCC’s new post-16 transport policy. Although the statutory school leaving age is 16, Raising the Participation age (RPA) has created a de facto statutory school leaving age of 18.This sits uneasily with SCC’s new post-16 transport policy, which, far from taking this into account offers less provision for post-16s than previously.

The county council has received no additional funding to support RPA. However, RPA is causing real issues for some families, particularly those on low income in rural communities and where there are no public services available that are timed to work with the school day.

I have asked SCC :Whether any scheduled public services that have been cut are being reinstated? Has SCC lobbied central government about the disparity of transport funding between  for example, London (whose Oyster card provides free travel for all young people funded from a disparate governmental grant allocation that provides much more per capita for Londoners) and rural counties, and what was the outcome? Has representation been made by SCC  to seek additional funding to support Raising the Participation Age?  The EADT published my letter on this issue last Friday.

More cuts to Suffolk Fire Service?  SCC are starting a public pre-consultation for changes to Suffolk Fire http://www.suffolk.gov.uk/council-and-democracy/consultations-petitions-and-elections/consultations/fire-service-redesign/  The ultimate intention is to cut another £1m of the already slimmed-down service.

Already Felixstowe Fire Station has ceased to have whole time Firefighters, and there has been a cut in the number of wholetime Firefighters across the county. As an example, on June 24th at 11:30 there were 10 Fire Stations off the run, including such stations as Hadleigh, Debenham, Framlingham and Aldeburgh. A further station was short-crewed meaning it could not attend property fires and a further 2 had appliances off the run.

I contacted CFO Hardingham to assess our local situation: as of the beginning of the month, there were13 firefighters at Woodbridge Fire Station, but they are in the process of interviewing for one more . The full complement is 14.

Proposals to end free garden waste collections in Suffolk Coastal (and other districts) Acting on advice from the Suffolk Waste Partnership, SCC is proposing to cut costs by moving the rest of the county to the Babergh/MidSuffolk system for collecting and treating organic (eg garden and some food ) waste. This would mean that the council reduces its subsidy to the minimum  for ‘free’ collections in other districts (such as Suffolk Coastal)  and supports a move to a subscription service – sharing the savings 50/50 with the relevant district councils. This would rely on an increase in individuals home composting.

This will depend on decisions of individual councils, but I gather that the subsidy will be reduced to statutory minimum whatever the outcome.

SCC underspent last financial year The financial outturn of SCC 2014-15  revealed that the revenue budget was underspent by £2.3 million (0.4% of the net budget)  and at the year end, £107.1m had been spent against the capital programme of £171.4m. This leaves reserves of £202.9 m.

Worrying  areas of underspend included  Early Years, Passenger Transport and Highways. Passenger Transport has underspent by half a million  – due to savings in the cost of concessionary travel. The Chief Accountant confirmed to me on 13th July that here has been a similar underspend in the cost of concessionary travel  every year since SCC has taken it over from the district council. Yet SCC has consistently refused to provide an earlier  start-time for travel for  Suffolk’s 7,000 disabled bus-pass holders on the  grounds of ‘cost’.

Health Scrutiny –mental health services  At the beginning of July, SCC health scrutiny looked at Norfolk and Suffolk NHS Foundation Trust’s Service Strategy 2012-16  for mental health and what had been done to address the CQC’s findings of February 2015, when the Trust was rated as “Inadequate. The Committee was particularly concerned about the 24 hour CAMHS crisis care service, which was high priority and rated red, and asked for a progress report on this issue.

Leader’s Listening Days  Between now and October, SCC’s new leader Colin Noble is scheduling ‘We are Listening’ events in  Lowestoft, Haverhill, Felixstowe, Stowmarket, Ipswich, Sudbury, Beccles, and Newmarket. During these visits, he “wants to hear first-hand the issues and topics of interest for local council tax payers”

Although I have been unofficially told that he plans to be in Woodbridge on 19 September, (the date of my September surgery), I have not had this confirmed.  See more at http://www.suffolk.gov.uk/wearelistening

County Councillor’s Surgery Increasingly my surgery is bringing in constituents from outside my division, who want to speak to a County Councillor face-to-face. Two people  in two months have come from other parts of the country and have been incandescent about the lack of useful Tourist Information that is provided inside the Library on a Saturday despite the enormous SCDC notice outside, stating otherwise!

Surgery dates for the next few months are:  Saturday 20 June, and Saturday 18 July. I will take my customary  August break, before starting again on 19th September. Surgeries continue at Woodbridge Library 10-12 as ever.

HAPPY NEW YEAR- and greater justice for train travellers?

Its 2015 and at last the national media are catching up with reality and telling the world what we Woodbridge train users have been saying for a while:

You cannot get the cheapest and best fares for a journey from a self-service ticket machine. (Read the Telegraph’s take on it here) .

Am I cynical in thinking this omission isn’t accidental?  I’ve asked Abellio  Greater Anglia several times why they can’t sell the inexpensive and useful Day Ranger ticket from their machines -with no result whatsoever. (Indeed, I asked Andrew Goodrum, Abellio Customer Service Director -in person – about this on two different occasions when I met him, and got two differing answers. Neither one of which was “Yes, of course. We will naturally ensure the people  of Suffolk have access to Abellio’s cheapest and best means of getting around their network from the machines on our stations.”  You can argue that you can buy a ticket on the train if you get on at Woodbridge. Not if you get on at Ipswich. So, if the queues are endless, you lose your chance of the best ticket price. Which is very unfortunate – but not for Abellio.)

Nationally, the movers and shakers are belatedly becoming aware that their chums in the rail companies are fleecing ordinary travellers. Self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly differing fares , adding as much as £100 to some journeys. I could tell you that. (In fact, I  seem to remember making the exact £100 point on Twitter, over the fare to Nottingham from Woodbridge, only last month) Now,  the country’s first rail fare code of conduct has established that from March, all self-service ticket machines will be required to tell customers if there is a potential cheaper fare available and direct them to a ticket office. What a terrible shame that Woodbridge no longer has a ticket office. We had one. It was in the Tourist Information Centre (TIC) controversially closed by Suffolk Coastal District Council two years ago. It is now a flower shop.

Whats been happening – November to December

Restored Sunday bus goes from strength to strength! Having finally got the 65b service back in July, after years when Woodbridge residents were cut off from any Sunday or holiday bus transport whatsoever (including getting to Ipswich hospital for visiting, A&E and minor injuries!) We were told – quite fairly–  ‘use it, or lose it’  Woodbridge residents have risen magnificently to the challenge  – and as a direct result  the 65b will not only be retained at least until March but will also now run 5 times a day in each direction from January, and the service has been extended out to Melton.  Again, we must continue to remember that it’s a case of use it or lose it – so when shopping for Christmas, or in the sales – remember to take the Sunday bus!

Woodbridge Rail StationTicket Machines!  Sadly, the machine continues to be less than wholly fit for purpose. It spends much of its time out of order or malfunctioning, leaving many Woodbridge residents frustrated – either out of pocket, having had to pay twice for a ticket, or facing a penalty fine for a fare they have paid!  I have recently been contacted by a stream of people complaining about this problem , including overseas visitors who found  local travel very difficult and some residents who have told me  that their only option to this is making a 15 mile round trip to use the machines in Ipswich (as the Saxmundham ticket machine is often  also out of action).

Suffok Speed Limit Criteria  For some months now I have been part of the crossparty  policy development panel  working on developing a new  Speed Limit Criteria policy for Suffolk. SCC Cabinet will be seeking to approve this today. If approved, the  new policy aims  to ensure that speed  limits are applied fairly, and transparently across the county while reflecting  local concerns where appropriate  – and enabling local County Councillors to make representations on behalf of the communities they represent.

This would complement the new 20mph policy that  the same panel  (on which I also sat) developed  and which Cabinet approved earlier this year.

Suffok’s Education and Learning Infrastructure Plan  SCC is also developing Suffolks Education and Learning InfrastructurePlan. This is of particular interest to me as I have been arguing that there is insufficent bringing together of strategic issues  locally.  The  coverage of the  future eduction situation in  Woodbridge is not wholly encouraging:


Woodbridge/Melton
Issue: Potential housing of up to 500 houses in the  longer term
Solution: Investigate local primary provision in the area to ensure capacity is available or local schools are able to expland to accommodate growth. Also ensure that local secondary provision, already at capacity, is able to expand as appropriate.”

I have asked for this  information to be expanded on, bearing in mind that Farlingaye, designed for 750  pupils, now accommodates around 2000 and that the the physical impossibility of moving this number around the corridors has caused lessons to be reduced to 3 a day for the last 8 years. I understood that these  developments aren’t seen as enough to fund a further school, but query what further expansion  might be humanly possible in the circumstances!

I also want to understand why the strategic  issues of Farlingaye are siloed within Woodbridge/Melton when it has a catchment area of 400 square miles including, for example Rendlesham (where I see further development is also indicated).

Additionally, strategic development of schools seems to stop at the buildings themselves and does not consider the impact on local roads.

Warwick Avenue:  That  long-awaited resurfacing of Warwick Avenue is delayed again –  until March 2015 – but this time there is an excuse! I have been lobbying for this seriously overdue and much-needed repair work for years, and  am very glad that it  is finally going ahead. The repairs had been planned for the end of 2014, but when cores were taken from the concrete slabs that make up the road, it was discovered that they had metal reinforcement, making hopes of using an in-situ recycling technique impossible.  I am now told that the SCC contractors, KMG, will be bringing in a specialist surfacing  contractor to remove any asphalt on the slabs, repair the slab joints and lay high density asphalt overlay.

Let us hope this will finally and at long last provide the reliable and stable road surface that Warwick Avenue residents deserve – and for which they have been waiting for such an unreasonably long time!”

County Councillor Surgeries  My  monthly walk-in surgeries continue to be very successful and well-attended. In October I discovered 14 people waiting for me when I opened.  The final Surgery of the year will take place on 20December 2014 10-12 in the library as ever.

Dates for the early part of 2015 will be: 17 January, 21 February. 21 March and 18 April.

Finally,

Happy Christmas and all good wishes for a peaceful New Year!

Woodbridge Ticket Machine. Not working. Again

This machine is currently out of service. Abiello Greater Angliaa apologise for any inconvenience this may cause
This machine is currently out of service. Abiello Greater Anglia apologise for any inconvenience this may cause

 

This machine is currently out of service.  Abellio Greater Anglia apologise for any inconvenience this may cause

I’m sure we all remember SCDC’s controversial closure of Woodbridge’s Tourist Information Centre last year. At the time, we Woodbridge residents were all assured that the new ticket machine at the station would be just as effective as the friendly and helpful staff who had been such an integral part of the Tourist Information Centre by Woodbridge  station.

Right.

I have just had to make a 15mile round trip in the  pouring rain to collect tickets from Ipswich because the machine is ‘currently out of service’. This is the second time in 4 days.  Like many of my constituents I have limited transport choices, and am currently suffering from extreme mobility problems.

Some bright spark has just pointed out we could buy tickets on the trains. Why gosh, so we could. Buying my tickets on the train might meaan that travelling to the funeral I am attending next week would cost  a little over £130, instead of the £25 return my prebooked tickets sitting in Woodbridge’s non-working ticket machine might cost, but hey – what is that? a mere bagatelle!

 

Taking the TIC away, and further limiting our choices  by having a non-working  machine has really not benefited all those who most needed it.  Can I give a special thank you to the   SCDC councillors of Woodbridge who made this decision on our behalf. We do remember who they are.

 

Incidentally,  readers, are you as irritated as I am by  the formulaic mantra  whereby a company will ” apologise for any inconvenience this may cause“? What on earth do they mean by  “any inconvenience”?  Are they suggesting that some people will come along to buy a ticket from this non-operational machine and find themselves in any sense convenienced by its lack of action?

Abellio Greater Anglia – if the ticket machine doesn’t work , aren’t you – in your heart of hearts – expecting it  to cause inconvenience to each and every passenger (I unapologetically use the old-fashioned term) who wants to buy a ticket? So, go on -why not apologise unreservedly  to all of us?

Strange story of the Woodbridge Station ticket machine

Four months back,  when I attended the launch of the East Suffolk line hourly service, I  took the opportunity to ask Greater Anglia Customer Service Director Andrew Goodrum  where the proposed ticket machines at Woodbridge station were and when they were going to arrive?

(This was – and remains – a very important question.  SCDC had recently decided to close the Woodbridge Tourist Information Centre in the teeth of opposition from a large number of residents, myself, and all of Woodbridge Town Council,  apart from Cllrs Holdcroft, Mulcahy and Sayle . These three were in favour  despite the fact that older Woodbridge residents would lose ticketing facilities.  Since then the  Centre has been closed and the ticketing facilities have been lost).

I blogged on Mr Goodrum’s helpful reply a couple of days afterwards:    “You will be pleased to know there is absolutely no need to lobby for these [machines] as they have been purchased a while back. They are not yet installed as they need weatherproofing because they are designed for indoor use.

So, have these machines arrived? No they jolly well have not. And surely it cannot take four months to waterproof a machine, however lovingly you do it!

A week ago I wrote to Mr Goodrum:

You may remember we met at the launch of the hourly service from Lowestoft to Ipswich, back on December 9th.  I was – and continue to be – a huge fan and supporter of this service which is so useful for so many of us in Suffolk Coastal. I use it regularly myself – both to reach Ipswich and to travel north.

On the day of the launch I took the opportunity of bending your ear about the proposed ticket machine which Greater Anglia was due to install on the platform at Woodbridge. You assured me that the machine had actually already been purchased but that there would be a delay in installation as it would need to be weatherproofed.

This was four months ago. I do hope you can tell me that installation is now imminent – and indeed give me an e.t.a. –  as I have a number of constituents who are anxious to use it.  

He has not – so far –  replied.  I am currently following the matter up further

PS This does not solve the equally strange  conundrum of the story in the EADT a day or two before the launch. Our local MP Therese Coffey, and her assistant, Woodbridge Town Council’s deputy mayor (the aforementioned Cllr Mulcahy) were described as having  “joined forces and launched a campaign to urge train operator Greater Anglia to install an automatic ticket machine at the station“.

How could they  launch a campaign to urge the company to install something that the company had already  bought and was already planning to install?

It just doesn’t make sense!