Category Archives: Street lighting

Last year at SCC – a brief review

 The past year at Suffolk County Council has seen a further reduction in grants from Government and greater pressure on limited finances.  Last year, SCC had been pressing ahead with its new approach to budget cuts, which it called the ‘New Strategic Direction’  and which had intended to divest or outsource many of the Council’s services.  

 2011-12 saw some significant changes. The New Strategic Direction has officially been abandoned.  We now have a new Council Leader in the form of Cllr Mark Bee, as well as a new Chief Executive in Deborah Cadman, and whilst many services are still being divested, we do not have the instability around the Council that SCC had last year. However, divestment and outsourcing continue under different names 

New Strategic Direction – Abandoned or just renamed?   

As you may well remember, last year the Council (under its then Leader, Cllr Jeremy Pembroke and its then Chief Executive Officer, Andrea Hill) designed and adopted a policy it called the  ‘New Strategic Direction’. This  intended to divest or outsource many of the services that SCC currently provided – without much or anything in the way of consultation. At one point it was claimed that the NSD would result in the Council retaining a mere  500 members of staff left at its strategic core .

As a result of the changes at the top of the organisation: 2011-12 has seen the election of a new Leader and the appointment of a new Chief Executive, and the ‘New Strategic Direction’ has been – at least officially – abandoned. 

Despite this, many services continue to be outsourced.  Over the past year we have seen the following externalised or to be externalised from the Council –

  • Library service (to which I will refer later)
  • Archaeology and archives to a new Heritage Organisation  (on-going)
  • Highways ( these will be run by a private contractor set to start in April 2013)
  • In-house Bus and Coach Fleet (on-going)
  • Supporting Families Delivery Agency
  • Adult Employment Advice Guidance Learning and Skill Service (Realise) ( this was granted permission at the 20th March Cabinet meeting).
  • Eastern Facilities Management (set up as an external company last year)
  • Residential Care Homes (which will now be run by Care UK)
  • Country parks

So whilst the administration is performing an official step away from the New Strategic Direction, many of the council operations continue to be externalised.

The sheer volume of this outsourcing can be seen through the example of the Adult and Community Services:  in March 2012 Adult and Community Services are directly employing 3,557 members of staff; a year later (March 2013), the number of staff is estimated to be 895.

Decision-making and democracy

This year saw the continuation of an increasing trend whereby most of SCC decision-making  is being performed via the dozen councillors appointed from and by the controlling group and who form the Cabinet. Although the monthly Cabinet meeting at which decisions are finalised is open to the public – and other councillors and members of the public can make comments – only Cabinet members can vote. Cabinet takes place monthly, although full council meetings are now  generally scheduled only every two months and do little more rubber-stamp decisions being made.

This is clearly a serious problem  if the Cabinet makes decisions at odds with what the people of Suffolk want to happen.

The Budget  

 Towards the end of February every year, the County Council sets its budget.  This year many of the savings present were due to service redesigns, and increasing efficiencies.  However, due to the continuing reduction in Government grants it was stated that there still needed to be a £50m reduction in Council spending over the next two years.

Below are the main savings that the administration proposed, and were voted in at the Full Council meeting on the 9th of February –

  • 1.5% efficiency savings across all directorates  (in ACS this amounts to £4m budget reduction).  The efficiency savings also include reducing the procurement spend by £1m by negotiating better deals, and reducing the budget of the CSD contract by £1.5m
  • Reducing management costs across the organisation – £1.5m (12/13); £0.5m (13/14)
  • Targeting resources in children’s services to reduce demand I am not actually sure what this means on the ground, but I imagine it means moving the goalposts at which services aredelivered – £1m (12/13) £2.5m (13/14)
  • Re-letting the highways contract – a saving of £2m but not applicable until 2013/2014 budget.
  • Service redesign in ACS – £8m.

I will keep you updated to whether this has been achieved, but it is worth noting that each quarter the Cabinet will receive an update each quarter on how the Council is doing for this financial year, and currently the Council is £5.443m underspent so far.

At the meeting the Liberal Democrats submitted an amendment to the  proposed budget in which we proposed alternative cuts to support those services that we feel SCC should be supporting at all costs: 

  • Re-instate the Bury Road Park and Ride
  • Bring back an equivalent to the Young Persons eXplore card (based on a £25 admin fee)
  • Implement unlimited travel for those 7,000 people in Suffolk  eligible for Concessionary Passes due to disability
  • Re-instate  bus routes cut at last years budget
  • Top-up the Learning and Improvement Service – to provide greater support to a wider range of schools
  • Fund the Looked after Children service – to develop alternatives to out of County placements
  • Create a NEETS Apprenticeship Scheme 

In order to pay for the measures above we proposed that savings could come from;

  • 30% reduction in External Room Hire
  • 10% Reduction in Business Miles
  • Reduce Cabinet Posts by 1
  • Reduce the Road maintenance Budget
  • Cut the cost of the CSD Contract.

Unfortunately the amendment was dismissed out of hand.  We are concerned about the continuing loss of vital services; we are also concerned at the sheer amount of money coming out of Adult and Community Service comes at a time when we are being constantly warned about the growing elderly demographic.

Street Lighting:  

over the last few months Suffolk County Council has been moving to an Intelligent Street Lighting System, allowing the council to switch off some street lights, dim others, and leave some on – all by remote control. This takes us back to how things were, before the wasteful days when it became cheaper to leave lights on than switch them off. This – as we all know –  is no longer the case.  The Intelligent Light System came into use  in Woodbridge on 26 March 2012.

Concessionary Bus Passes   

Earlier in the year (July 2011) , I and Cllr John Field submitted a motion to Full Council calling for a change in the time limits currently placed on concessionary bus pass holders.

Ever since the Concessionary Bus Passes responsibility moved to the County Council, those eligible for bus passes have been limited to travel between 9:30am and 11pm – a  statutory minimum set up by urban-decisionamakers who have no concept of the difficulties in ther countryside. but places strict limits on those eligible due to both age and disability to be able to travel freely and independently, and to make doctors appointments and socialise.

Our motion suggested that we should remove all time limits to those bus pass holders due to disability, and extend the current arrangements for those over 60 to enable them to travel a half-hour earlier –  from 9 in the morning and not 9:30am Reversing these  concessionary pass decisions would support full, affordable participation in society to two valuable groups of Suffolk residents: those who do not want to let their disability stand in the way of their achievements and those who do not want to let their age confine them to home. Whilst the motion was amended slightly at Full Council, it was fully supported by all parties in recommending that the Cabinet looks once again at the decision and analyses the possibility of changing the current arrangement.

Having got this far – the subject stalled and Cabinet has decided nothing  to date. We have just heard that the subject will not be discussed until the 10th of July that Cabinet looks  at the issue again, which is outside the scope of this AGM report! 

Similarly, a great deal of fuss has – rightly – been made about SCCs cutting of the youth travel card, which has had a bad impact on young people’s chances and choices – in terms of education, training, apprenticeships, work and socialisation. We vwere able to bring the cut into SCC’s scrutiny of Young People Not in Employment Education and Training, and again, this decision has been returned to Cabinet.

Libraries      

Over the past year the stance from the Council administration on Libraries has changed considerably.  Last year it was stated that if local Libraries were not supported by local groups then a number of the smaller sites would have funding removed from them, which would ultimately mean closure.

However, towards the end of last year the council changed their mind and opted to outsource the Library organisation into an Industrial and Provident Society for the benefit of the community.  This means that the Library system will become a member-based organisation where local libraries will become members of the IPS and be able to vote on policy decisions, and what the organisation will do with the funding that it receives from the Council.

Under these new proposals there are no planned closures for Libraries in the County. Instead those libraries that do not have existing community groups will be run by the IPS.  Each of the Libraries will be tasked to make 5% savings on top the savings that are already embedded in the proposals.  This may mean an increase in volunteers, more fund-raising events, or changing suppliers for maintenance contracts.

We are told that one of the main benefits of using this system over that of an in-house Library service is that with an IPS, the Council can bid for charitable status.  This means that there would be a significant reduction in the amount of business rates that the organisation will pay – potentially 80%.

Recently the Council has been making a number of appointments to the IPS board, the body that will manage the grant allocations to libraries.  The appointments will exist whilst the IPS is being set up and will by 2013 be replaced by a board elected by IPS members.

New Chief Executive and New Council Leader  

As I have mentioned above, last April, Cllr Mark Bee the Conservative representative for Beccles became the new leader of both the Conservative Group and the County Council.  . 

 In another change at the top, SCC’s Chief Executive Andrea Hill left the organisation in July 2012.  For a total of six months the Director for Economy, Skills and Environment Lucy Robinson stepped in as interim Chief Executive.  In December Deborah Cadman, was officially appointed as the new Suffolk County Council chief executive.  She had previous roles as the Chief Executive of EEDA, St Edmundsbury Council, and the Leader Inspector of the Audit Committee.

Council Pay scales

Suffolk County Council recently published details of its Pay Policy (as now required by law). Amongst the facts and figures that you may find interesting :

  • In 2011 SCC agreed a (downward) revised salary level of £155k for the Chief Executive post. It is a spot salary meaning there will be no increments ; there are no additional bonus, performance, honoraria or ex gratia payments.
  • Salary structure for Directors ranges from £98,393 to £126,733. New appointments to this level are on a “spot salary” basis and will not attract incremental progression. There are no: overtime, flexi-time, bank holiday working, stand-by paymentsetc. paid to these senior staff:  they are expected to undertake duties outside their contractual hours and working patterns without additional payment.
  • The salary ranges for Assistant Directors and Senior Managers are as follows: Assistant Director (higher) – £85,795 – £96,824 Assistant Director – £ 68,096 – £83,829 Senior Manager – £55,287 – £64,399
  • Rest of the workforce: eight grades ranging from £12,145 to £55,239.  The lowest paid full time equivalent basic pay of £12,145 is used to determine the local definition of ‘low paid’.  There are 100 workers currently on this grade
  • The current pay ratio is 1:8.  This means that the Chief Executive (top earner) earns eight times more than the Council’s median earner (for which the rate is £19,621). When measured against the mean average, this ratio is 1:7; and when measured against the lowest paid it is 1:13.

Public Questions and Participation Sessions  

 The County Council has revamped its public participation guidelines so that members of the public may speak at nearly all committee meetings as well as asking questions at Council and Cabinet meetings. I am proud to say that Woodbridge residents have had a very strong presence at such meetings – indeed, young people from Just 42 were the youngest people ever to question full Council and hold their own in Scrutiny. Long may this continue.

 Please head to the link below for more information, and click on the meeting you wish to speak at   http://www.suffolk.gov.uk/your-council/decision-making/public-speaking-at-meetings/

Locality and Quality of Life Budgets   

I made grants last year  from my locality budget to the following:

  • Tide Mill Trust £1000
  • Repairs of St Mary’s Church Tower: £1000
  • Town grit bins (including one outside the Shire Hall more in keeping with the ‘look’ of the square) £830
  • Solar Panels for the Community Hall £3,000
  • Woodbridge Library for children’s Reading Challenge £300
  • Woodbridge Town Pastors: £1000

Quality of life budget: Little expenditure this year as the 2 schemes mooted are still being assessed and designed:

  •  improvements to the safety of walkers and cyclists on Sandy Lane (National Cycle route 51)
  • solar powered speed sign in Pyches Road

However a small grant has been made for road signs  to flag up the Warwick Ave PO  to motorists

 My County Councillor surgeries   

Since  October I have been running regular monthly surgeries: every third Saturday of the month at Woodbridge library 10-12. No bookings are needed.

Whats happening in SCC – March

This last month at the county council   Cabinet decide to ‘remodel’ Adult and Community services – and seem once again to be relying on that good old standby – the volunteer – to sort out the inevitable gap in provision. Truly extraordinary that a mindset  that blandly declares that  ‘ you have to pay to get the best,’  and  ‘there is no such thing as society’ is also the one that is so keen to rely on others’ free labour and ‘the community’  for the really important things in life (like caring for the elderly and running public libraries).
This month too SCC started looking at the  proposed Suffolk Heritage organisation, which is set be run by the Museum of East Anglian Life  for the compelling reason that ‘they were the only organisation to tender for it’. Thank goodness it was a museum, eh? 

Remodelling of Adult and Community Services    At their last meeting,  SCC’s Cabinet decided to remodel Adult and Community Services in Suffolk.  They propose  that ‘the community’ will increase its dealings with  ’smaller’ care-related issues, while the County picks up cases needing ‘ more permanent care solutions’.  The proposals will now go out to consultation. There is as yet  little information as to how this  shakeup will affect communities, carers and those in care.

Apparently the SCC is running a trial in Felixstowe from 1st of April. 

Points of concern:

  • In the risk implications it states that “ACS has to deliver budget savings of £24m over 2012/13 and 2013/14, of  which £3.7m has to be delivered by 13/14 by reducing demand” Is this actually achievable?  The new plan is to to be fully rolled out across the County over the course of this year – yet SCC have only just started to consult. Is this possible?
  • An impact assessment  has already been undertaken –  yet it is too early to assess the impact of the model.
  • Is this another case where the administration intends to rely on volunteers to solve all the problems of  ‘smaller’ care-related issues? SCC seems to forget that the bulk of care is already undertaken by voluntary carers – the family carers (such as myself) who underpin the whole of social care by working upaid for 168 hours a week out of love. Working 24/7 as it is,  SCC needs to recognise that will not be possible to get them to work any more.

Consultation on the proposed Suffolk Heritage organisation. Many of the responses of the consultation concerning  the new heritage organisation were from members of the public,  however, a number of organisations also took the opportunity to respond. Many of  these had a number of concerns.

In particular, English Heritage stated that the proposals are not developed enough to enable a proper response, plus they raised many questions about how it might operate. They add  ‘It is worth noting that other authorities in the East of England have considered outsourcing archaeological services into a variety of trusts, and have not done so after further due diligence’.

Suffolk Institute of Archaeology provided a four page letter summarising their main points of concern about the proposal (finishing, rather glumly, by saying that ‘SCC is almost certainly going to proceed with the creation of the Suffolk Heritage Trust, so that, whatever individual views might be, outright opposition is likely to be futile and counter-productive’).  Their main concerns were:

  • SCC has not yet explored all the available options
  • In view of the number of serious questions that had been raised, the Suffolk Institute had serious doubts that a comprehensive and convincing full business case could be put together in time for approval in Spring 2012.  The process should not be rushed or avoidable mistakes will certainly be made.
  • SCC should not proceed with the Trust proposal unless it is prepared to ensure that the new organisation has adequate funding.

Suffolk Local History Council were very concerned about the viability of these proposals – ‘Suffolk is almost alone in seeking to cope with Government cuts by divesting itself of vital services (an approach rejected by Norfolk County Council and others)”.  

It is also far from clear as to what will happen if the  heritage lottery grant which SCC seems to be relying on doesn’t materialise. The people of Suffolk have not been given a plan B.

New CareAware Service in Suffolk Suffolk County Council have recently launched CareAware, a service which looks to help those people seeking financial information about how to fund long term care.  This service is not run by Suffolk County Council but a national not-for-profit organisation which offers free and impartial information and advice about later life planning and how to pay for longer term care.

 CareAware can be contacted on 08009540091 or emailed at suffolk@careaware.co.uk

One month left to sign up for better broadband   There is only one month left for both residents and businesses to show their need for better broadband across the County before the deadline passes. The Council aims to get 10,000 residents or businesses to sign up, and you can sign up by heading to http://www.suffolk.gov.uk/broadband 

Mobility vehicles  As there is some confusion in Woodbridge and other local areas as to what rules govern mobility vehicles, where they are allowed and under what (if any restrictions) I have covered the subject very thoroughly on my blog -link here 

Just 42 I’m sure everyone in Woodbridge will be as pleased as I was to discover that our superb local  youth group was shortlisted for the High Sheriff’s Community Group of the Year award, and went on to receive a High Sheriff’s charity  grant at a ceremony in Bury St Edmunds cathedral last week. It is good so see their good work being recognised!

County Councillor surgery  My monthly surgery will take place on  Saturday 17th March, 10-12pm at Woodbridge Library

Street lighting: Just to remind everyone, the dimming/switching off of night lighting in Woodbridge will take place in the week beginning 26th March. Further finetuning can be then done on a light by light basis, so do please contact with any difficulties and report problem areas – if there are any!

Starrier nights in Suffolk

Over the last few months Suffolk County Council has been moving to an Intelligent Street Lighting System, allowing the council to switch off some street lights, dim others, and leave some on – all by remote control. I am very much in favour of this scheme which will take us back to how things were, before the wasteful days when it became cheaper to leave lights on than switch them off. This – as we all know –  is no longer the case.

The Intelligent Light System will come into use  in Woodbridge on 26 March 2012.

From that date, many street lights that are less than 6m high and owned by SCC will be switched off between midnight and 5:30am. See below for a map of what lights are/are not affected . Individual consideration will be given to:

  • Lights at major junctions/roundabouts;
  • Town centres with CCTV, high security businesses like banks, areas of high night time pedestrian usage, and outside community facilities or leisure centres;
  • Areas where street lights are needed to reduce road accidents;
  • Areas where there could be an increase in crime through reduced lighting, eg. pubs or specific residential areas;
  • Remote alleys linking residential streets;
  • Lights near pedestrian crossings, footbridges, subways, and in public car parks;
  • Lights near bus stops;level crossings, speed humps and traffic lights;
  • Where there is sheltered housing for the elderly.

Dimming of street lights over 6m may also occur where funding permits, where traffic flows are low and where a lower level of lighting will not affect road safety. In such cases, the lights will be dimmed to 80% of their normal power between 9pm and 1am and to 60% of their normal power between 1am and 5am.

The system has fully adjustable settings allowing us to change and have alternative settings for different days of the week, tweak individual lights as required, take account of British Summertime, or stay on for longer for special events or holidays such as Christmas and New Year. It is estimated that this system will save council-tax payers at least £550,000 a year energy bills, as well as providing a CO2 reduction of over 4000 tonnes by April 2013.

It will also enable more of us to see more of the night sky at long last.

Lights in Woodbridge that will be affected by the Intelligent Lighting system


Woodbridge Town Council report Oct 2010

Suffolk County  Council’s New Strategic Direction – Update

At the September County Council meeting, the New Strategic Direction was adopted as Council policy – the conservative majority meaning that opposing Lib Dem votes had no effect.   The administration  aims to reduce the level of spending by the County Council within its administrative centre and on frontline services.  The Liberal Democrat group voted against this.

The Chief Executive’s plan which she calls the New Strategic Direction (NSD) is to expect the market and communities take over a number of services that are currently provided by the Council.  These services have been specified and the first tranche are due to be ‘divested’ in April.

The administration believes this will significantly reduce a predicted but not yet specified 30% funding gap expected to hit the County Council over the coming years. We Lib Dems believe it may more closely approximate to selling off the family silver!

  • As opposition, my party is concerned at the speed at which the council intend to carry out this policy – which is not supported by a business plan – and the way neither staff at the Council, nor other local councils nor the residents of Suffolk  have been consulted on the proposals, although we have all been told we have been!  We feel that before this policy goes ahead, the Council must gauge the view of the public, and communicate with the third sector, without which this policy would not survive.  We must ensure that by engaging with the public, Suffolk County Council will commit to a wider scale consultation with all organisations and groups across Suffolk.  I have been personally campaigning to raise awareness of this issue.

It is essential that the Council realises the level of risk associated with such a plan, as even if they are to outsource elements of the Council there is no guarantee that it will save council taxpayers money.  Each service has a required budget, whether it is inside the Council, or outside. In essence we feel that the council is moving far too quickly and without a realistic analysis of the risks involved to services.

Also the council currently has considerable overspends on those services already outsourced e.g. the Adult Care service which  has a £1m overspend this year, and almost a £1m overspend in Children’s services. In addition the contract with Customer Service Direct was meant to have saved the council £80m over 10 years. There is no evidence of any savings, and last year the annual cost of the CSD increased by 12%. So there is little evidence that the County Council is managing existing contracts within budget.

They have also failed to factor in the total cost of redundancies. If they are truly looking to downsize staff numbers by 4,000 that equates to around £110m in redundancy payments.

The council saysavings must be made at the centre of the organisation. In spite of various initiatives to reduce the size of the centre of the organisation, there was an actual increase of 100 in non frontline staff this year.

The decision on the 23rd of September means that the County Council will now go further forward in looking for pilot schemes and drawing up plans to implement this policy, which will officially begin in April 2011.  Within the paper itself, (a link can be found here http://apps2.suffolk.gov.uk/cgi-bin/committee_xml.cgi?p=detail&id=1_14720), there is a list of suggestions for the first services that could be outsourced, each of the services would be analysed to fit into a specific group; for example libraries as community initiatives, or transport planning/bus services being countywide outcome based contracts.

I

Cabinet on the 12th of October

As usual members of the public are able to put questions to the administration at Cabinet, with the next opportunity having been being today, 12th of October.

The deadline for questions is four working days prior to the meeting.  More information on this can be found here; http://www.suffolk.gov.uk/CouncilAndDemocracy/CommitteesAgendasReportsandMinutes/PublicQuestionTimeatMeetingsoftheCountyCouncilandCabinet.htm

The items that will be on the agenda for this meeting, that may be of interest include;

  • SCC taking over administration of the concessionary travel  passes
  • Options for the Council’s residential homes for older people in light of the current financial situatioh.
  • The impact of blanket rising four admissions to primary school  on nursery provision
  • |the proposed closure of the Ipswich Bury Rd Park and Ride
  • Street Lighting –proposals on Part night lighting and dimming of Suffolk street lights

I will give details of any of these at the WTC meeting if required

SCC Transport and Highway Budget cuts

This years’ Suffolk County Council Quality of Life budgets have been slashed by 12.5%. (QoL budgets are the individual budgets that Suffolk County Councillors have in order to provide for local transport issues that might get overlooked with priority funding, specifically:

  • Speed limit and speed reduction schemes/anxiety relief schemes
  • Cycling schemes
  • Pedestrian schemes
  • Public transport schemes
  • Rights of way schemes
  • Traffic management schemes )

The good news is, because of efficient accounting and planning by our local engineering team and the very useful nature of the projects we’d decided on, Woodbridge will not be greatly affected by this. Two of the three projects that were contemplated are going ahead:

  • an island for helping crossing at the top of Ipswich road to assist school students, mums with prams, bus users and cyclists to cross is still going ahead in October and
  • a solar powered ’30’ sign on the steep slope down on Ipswich Road, that will hopefully help slow drivers just before the blind bend at the Sandy lane junction is being put up this autumn
  • Additionally I funded bollards to prevent inconsiderate and dangerous parking (generally, sadly, by Farlingaye parents ) at near the  Hasketon Road/Ransome Road intersection. These have just been put up

However, the bad news is on the wider highways budget.  We have just heard from Portfolio Holder Guy McGregor that all the Parking Reviews in Suffolk have been cut. This includes the one in Woodbridge on which so much time and energy has been spent. I’m sure that you will find this as irritating and upsetting as I do. However, here too all is not lost – I have been offered a choice. The third QoL scheme planned for Woodbridge  was traffic calming in Sandy Lane. I have received the following from the engineer:

“I have been looking at the details of the spending on the QoL budget. At present, you are fully committed. However, I am aware that we have not spent much on the Sandy Lane scheme (current allocation of £4500). The cycling officer has come up with a plan involving signs and lines that could slow traffic and  increase awareness of cyclists and pedestrians.

However, if you wanted to continue with the review, there may be a way forward. We estimate that the cost of completing the review will be approximately £8000. Approximately a third of the sign and line changes in the review on site works are due to maintenance. I could ask our maintenance people to pay or contribute towards this, which would see income to the scheme of up to £2000. If we removed the planned work within the review of removing all the unnecessary no waiting at any time plates and posts, we would save approximately £1500. This would then bring the total cost of completing the review down to about £4500 – the amount allocated to Sandy Lane.

In addition, we have a separate allocation to look at changing the parking along Thoroughfare, paid for the Air Quality budget. If we were able to add the advertising of the review to the advertising of this, we could  save a further £1000.”

Given

a) the stress and strife that the Parking review has generated to date

b) the need for calming in Sandy Lane

c) the relative impact of each of these options on the population of Woodbridge

I felt this was a matter for full consultation, I put the matter to the Woodbridge Highways committee, who were in favour of prioritising finishing the parking scheme which I believe will be finally agreed this evening?

NB: Woodbridge Town Council voted unanimously to finish the TRO

Woodbridge street lights: Warren Hill area

 I’ve been following up reports from from Woodbridge residents of continuing street light failure in the Warren Hill area. 

According to the Suffolk County Council officer in charge of  street lighting, it’s not good news – there won’t necessarily be a quick fix because the faults are due to mains problems which are the responsibility of EDF energy – and EF energy are currently overwhelmed by problems caused by this winter’s heavy snow. 

” The faults require the attendance of EDF who are struggling to find overhead linesmen for these works,” he tells me. “We have a batch of G39 repairs still awaiting a firm date from them (we are chasing them for an answer). 

” One fault is a recurring one – it was repaired in the batch of G39 works just before Christmas but has gone out again. Sounds like a new unit is required which sets off a round of discussions with the District Council on costs. 

” Another problem is that not all the faults in the area had been reported and it has only been as a result of one of my engineers carrying out a night time inspection that they have now been entered onto the system. We are reliant upon the public promptly calling faults in, together with the column ref. number, in order to keep on top of them.” 

I’ll keep you informed.